Job Title:   Help Desk Technician
Pay Grade:   5
Pay Band Min / Max:   $13.77  -  $24.48
Position Number:   002370
Department / Hospital:   TELECOMMUNICATIONS

The University of Miami is committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. We are leaders in the area of education, scholarship, intercollegiate athletics and service. Come join our team!

Work Location: Coral Gables Campus

Work Schedule: 8:30 a.m. - 5:00 p.m.

The Information Technology department is seeking a Help Desk Technician who will provide first tier technical support over the phone, troubleshooting and resolving software/hardware requests or incidents. Provide technical support services for network data type problems in wireless and network applications and connectivity, Blackberry and PDA issues, network printers, Microsoft Windows Applications (MS Office) and Operating Systems security and rights access including password resets, computer hardware, printers, and software issues on laptop and desktop computers with local and remote users. Resolve call on initial customer contact and when necessary escalate to 2nd and 3rd level support teams. Responsible for maintaining accurate data entry and custodianship of configuration management on deployed computers. Adhere to departmental procedures and policies to ensure proper handling and timely escalation of Customer issues Provide telephonic support to users for the installation, coordination, and daily operation of application software. Provide analysis, relay results, and offer support to assure proper escalation during periods of substandard system performances or outages.

Requirements: High School Diploma or equivalent required and 1 year experience in Help Desk/Call Center environment. Bachelorís degree preferred in Information Technology, Engineering or Information Systems. Must be an effective communicator with excellent verbal and written English skills. Superior customer service skills are a must. Macintosh Operating system and application experience a plus. Strong technical skills. Technical certification from Microsoft or comparable (i.e. MCSE, A+, Network +, ITIL or equivalent) preferred but not required. Position #002370

Former Employees on Layoff Will be Given Priority Consideration

The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more. The University of Miami is an Equal Opportunity/Affirmative Action Employer.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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The University of Miami is an equal opportunity/affirmative action employer.