Job Title:   Customer Service Representative - Part Time / Medley
Pay Grade:   3
Pay Band Min / Max:    - 
 
Position Number:   046242
Department / Hospital:   CLINICAL ACCESS: OPERATOR SERVICES

The University of Miami Miller School of Medicine-UHealth is home to some of the brightest minds in the world. Our Faculty teach students who represent the future of medicine. Our researchers are discovering breakthrough patient treatments. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year.
 


This is a Part Time position located in Medley.  Work schedule varies from 8:00 AM to 8:00 PM. Some week ends and holidays will be required.

The Department of Clinical Access Operator Services has an opening for a Part Time Customer Service Representative. Duties include providing general information about services at UM/Sylvester and on prevention and management to the general public, patients and health professionals via the telephone and in person.  Will provide liaison assistance, advocating patient rights to assure and facilitate the ease of patient flow throughout the medical process. Identify breakdowns in service, monitor issues of concerns for trends. Accommodate support to UM/Sylvester departments for personnel paging services, information purposes, inquiries and problem resolutions.

Provide support to the Marketing Department for special service campaigns. Enrolling and confirming participants in community service activities. Position will work out of multiple locations (Coral Gables and Medical Campus).

 



The minimum qualifications for this position are as follows:   High School Diploma or equivalent with one year related experience required. One year Call Center experience preferred. Must have excellent customer service skills. Position requires to work out of multiple locations.

Any appropriate combination of relevant education, experience and/or certification may be considered.



UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. University of Miami Hospital is the flagship facility of UHealth, which also includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, along with dozens of outpatient facilities. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.



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