Job Title:   Senior Customer Service Representative
Pay Grade:   4
Pay Band Min / Max:    - 
Position Number:   017308

The University of Miami Miller School of Medicine-UHealth is home to some of the brightest minds in the world. Our Faculty teach students who represent the future of medicine. Our researchers are discovering breakthrough patient treatments. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year.

The Department of Maintenance Shops and Services has an opportunity for a Senior Customer Service Representative. Assists customers and provides information in response to basic customer inquiries. Handles and resolves simple issues or questions. Resolve issues face-to-face, by telephone, email, fax or mail. All positions are required to perform work on all levels according to the need of the department in addition to the trade designation. This Lead position reports directly to the Business Operations Manager, Physical Plant. This Lead position is responsible for the day to day operation of the office of the Physical Plant Service Desk. This position is required to make complex decisions utilizing University and departmental procedures.

High School Diploma or equivalent and three years of relevant work experience required. Any appropriate combination of relevant education, experience, and/or certifications will be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. University of Miami Hospital is the flagship facility of UHealth, which also includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, along with dozens of outpatient facilities. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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The University of Miami is an equal opportunity/affirmative action employer.