Job Title:   Desktop Support Specialist
Pay Grade:   8
Pay Band Min / Max:    - 
 
Position Number:   046269
Department / Hospital:   STRATEGIC OPERATIONS: EPIC MED RECORDS

The University of Miami Miller School of Medicine-UHealth is home to some of the brightest minds in the world. Our Faculty teach students who represent the future of medicine. Our researchers are discovering breakthrough patient treatments. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year.
 


The Department of Corporate Services has an immediate opening for a Desktop Support Specialist. Responsible for delivering outstanding service to both internal and external customers including triage, support and/or troubleshoot calls that involve the clinical and business information management systems within the Health System and will be a coordinator for the Epic MyChart Application. Contribute to installation, testing, training and maintenance of the enterprise systems and peripherals within established standards and guidelines.

Provide support by collecting information from clinical and business database environments and applications. This position will work closely with other UM information technology team members including but not limited to project managers, Application Analysts, Interface Analysts, developers, clinical staff, and Network Engineers to ensure proper accuracy and privacy of the information maintained within the applications.


Bachelor's Degree in Computer Science, Information Technology or other related field and one year demonstrated experience providing support in healthcare environment required. Epic certification preferred. Proficient with MS Suite of applications, experience with MS SharePoint, experience with Epic Mychart application preferred. Any relevant combination of education, experience and/or certification may be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. University of Miami Hospital is the flagship facility of UHealth, which also includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, along with dozens of outpatient facilities. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Female/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.



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