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Job Title:   Manager, Information Technology_Point Solutions
Pay Grade:   i106
Pay Band Min / Max:    - 
 
Position Number:   P00004208
Department / Hospital:   UMIT - Point Solutions 3 -STA

The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world.

The Information Technology department is seeking a Manager, IT for the Point Solutions team. The Manager, IT will Lead the SWAT (Software/Workflow Analysis Team) initiative by meeting with departmental leaders to present current Point Solution product/service offerings. Sets up follow up consultations to discuss group/departmental workflows in an effort to identify opportunities to better use Point Solution products/services. The goal of the SWAT initiative is to have quantifiable improvements in Point Solution product/service awareness and utilization.
Must stay up to date on Point Solution product roadmaps, announcements and roll outs.  Manager must be a regular contributor to our communications team in the area of Point Solutions products/services. Engages and supervises vendor pilot/beta programs including regularly scheduled feedback sessions. Produces New Service/Product bulletins which are presented to the UMIT Executive Committee for review/approval. Manages all support documentation processes including creation, maintenance and expiration. Support documents exist in the form of PDFs, webpages and videos.
Oversees all Point Solution project management efforts with regards to on-prem to cloud migrations. Works closely with other Point Solution peer groups providing support and consultation as needed. Supervises support ticket queues to make sure team is meeting established SLA timelines.
Education Requirements:
•Bachelor’s degree required. Master’s degree preferred. 
Work Experience Requirements:
•At least five years’ relevant experience. Should include managerial experience that demonstrates the ability to lead a team of professional, technical, and support staff.
•Proven organizational, interpersonal, and communications skills.
•Must understand meeting the service needs of academic and administrative technology users in a medical and/or higher education environment. 
•Excellent administrative skills and ability to communicate effectively both orally and in writing to ensure customer satisfaction with quality output.
•Ability to reason logically and creatively; to learn and utilize new technologies; to clearly communicate ideas and recommendations; and, to write clear, and concise reports.  
•Must represent the University in a professional manner.
 
 
 
Apply online. Position #: P00004208.





The University of Miami is home to some of the brightest minds in the world. We are committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more.  The University of Miami is an Equal Opportunity/Affirmative Action Employer. Come join us!



The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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