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Job Title:   Assistant Director of Housing Operations and Facilities
Pay Grade:   c105
Pay Band Min / Max:    - 
Position Number:   P100029138
Department / Hospital:   STU AFFRS - Facilities-Ops -STA

The University of Miami is considered among the top tier institutions of higher education in the U.S. for its academic excellence, superior medical care, and cutting-edge research. At the U, we are committed to attracting a talented workforce to support our common purpose of transforming lives through teaching, research, and service. Through our values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity and Teamwork (DIRECCT) we strive to create an environment where everyone contributes in making UM a great place to work. We are one of the largest private employers in Miami-Dade County; home to more than 13,400 faculty and staff from all over the world.

Provides day-to-day leadership for all on-campus housing operations and facilities, which include: facilities management, custodial operations, conference services support, logistics, off-campus resources, inventory management, customer service.

Duties and Responsibilities:
• Responsible for the practical implementation regarding the maintenance, landscaping, cleaning, and extermination program of all on-campus housing residential facilities working closely with Office Supervisor and Area Director staff, including living units, study rooms, classrooms, public areas/lobbies, etc., and in partnership with University Facilities operations.
• Makes frequent and ongoing visits to all residential housing areas to stay apprised of on-going conditions or problems and to also obtain feedback regarding operational and facilities services. Manages the implementation of renovation and construction projects, including capital improvements, on a day-to-day basis, in partnership with Facilities Design and Construction and Environmental Health & Safety.
• Indirectly supervises an Auxiliary Housing Coordinator as well as an administrative support staff position, and two dozen student assistants.
• Executes contractual arrangements with external contractors/vendors and other University departments regarding telecommunications & related technology (cable TV, telephones, data lines, computer labs) along with vending, postal services, laundry services, bed lofts, move-in, and contracted services for housekeeping, grounds, and trucking.
• Manages the purchase of furniture and equipment and oversee the maintaining of the central housing office, residential college and University Village offices, and live-in staff and faculty apartment inventory as well as the off-site warehouse inventory.
• Provides crisis response and follow-up as needed for a resident population of over 4,400 students, including hurricane preparation/aftermath.
• Provides direction for the University’s off-campus student housing services and resources.
• Responsible for ensuring proper fiscal management of department resources related to housing operations and facilities utilizing zero-based budgeting parameters. Responsible for department customer service model and annual review.
• Oversee contracts and build relationships with external contractors/vendors providing services and products to resident students, including providing a culture of excellent customer service.
• Serve as a contact for student & parent concerns with facility-related situations and services.
• Conduct market research and gather benchmarking and assessment data, provide analysis of that data for the Associate Director of Housing Operations & Facilities review.
• Work with University stakeholders regarding sustainability / GreenU initiatives.
• Provide liaison to Housing and Residential Life area staff as well as internal departments/divisions as requested.
• In the absence of the Associate Director, provide leadership.
• Special projects and other duties as assigned by the Executive Director of Housing and Residential Life or Associate Director for Housing Operations & Facilities.

Knowledge, Skills, and Abilities:
• Possess skills in assessing, organizing, delegating and prioritizing.
• Ability to lead, motivate, direct, and communicate with all levels of employees.
• Strong administrative and problem-solving skills.
• Exceptional written and oral communication skills.
• Ability to develop and maintain positive working relationships.
• Engagement of and follow-up with constituencies.
• Demonstrated skill at managing crisis situations.
• Demonstrated supervisory experience, preferably with full-time staff.
• Familiarity with living-learning centers, multicultural environments, and academic support and development programs.
• Ability to work evenings and weekends, as needed.

Education Requirements (Essential Requirements):
• Bachelor’s degree with experience in business, construction management, maintenance operations management, or related experience.
• Master’s degree in college student personnel, higher education administration, counseling, or other related field (desirable).

Work Experience Requirements (Essential Requirements):
• Minimum of five years full-time, progressive professional experience in a collegiate housing and residential life setting or similarly applicable experience.
Apply online. Position #: P100029138.

The University of Miami is home to some of the brightest minds in the world. We are committed to educating and nurturing students, creating knowledge, and providing service to our community and beyond. The University of Miami offers competitive salaries and a comprehensive benefits package including medical and dental benefits, tuition remission, vacation, paid holidays and much more.  The University of Miami is an Equal Opportunity/Affirmative Action Employer. Come join us!

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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