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Job Title:   Patient Access Representative
Pay Grade:   3
Pay Band Min / Max:   $25,126.00  -  $37,690.00
Position Number:   044669

The University of Miami Miller School of Medicine-UHealth is home to some of the brightest minds in the world. Our Faculty teach students who represent the future of medicine. Our researchers are discovering breakthrough patient treatments. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year.

The Clinical Access Department is currently seeking a  Patient Access Representative. The incumbent in this position will be responsible for the greeting and on-site registration of patients to the clinics based on multiple types of services; prioritizing registrations, as appropriate. Performs all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement. Informs patients or their representatives of financial requirements, collecting when necessary according to established guidelines and financial policy for both POS 11, 22 multi-specialty clinics and hospital departments across the UHealth System.

The minimum qualifications are:   High School diploma or equivalent and one (1) year of relevant experience required, preferably in an out-patient clinic setting, out-patient department, or admitting department. Excellent customer service skills; strong written and oral communication skills required. Knowledge of medical terminology is preferred.  Able to handle multiple tasks simultaneously. Ability to work under a high level of stress with time constraints while maintaining composure and sensitivity to each patient’s specific needs. Maintain a high level of diplomacy when dealing with stressful situations. Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.  Any appropriate combination of relevant education, experience and/or certifications may be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. University of Miami Hospital is the flagship facility of UHealth, which also includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, along with dozens of outpatient facilities. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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