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Job Title:   Sr. Customer Service Representative
Pay Grade:   4
Pay Band Min / Max:    - 
Position Number:   034794

The University of Miami Miller School of Medicine-UHealth is home to some of the brightest minds in the world. Our Faculty teach students who represent the future of medicine. Our researchers are discovering breakthrough patient treatments. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year.

The UMHC/Sylvester Comprehensive Cancer Center, Registration/Admitting Department is seeking a Sr. Customer Service Representative. Provide general information about services at UM/Sylvester and on prevention and management to the general public, patients and health professionals via the telephone and in person. Provide customer service from multiple locations. Provide liaison assistance, advocating patients flow throughout the medical process. Identify breakdowns in service, monitor issues of concerns for trends.

The minimum qualifications for this position are as follows: High School Diploma or equivalent with three (3) years of relevant experience are required. Training in computer usage and Call Center experience with excellent customer service skills preferred. Any appropriate combination of relevant education, experience and/or certifications will be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. University of Miami Hospital is the flagship facility of UHealth, which also includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, along with dozens of outpatient facilities. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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