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Job Title:   Quality Analyst
Pay Grade:   6
Pay Band Min / Max:    - 
 
Position Number:   046477
Department / Hospital:   CENTRAL BUSINESS OFFICE: SELF PAY AR

The University of Miami Miller School of Medicine-UHealth is home to some of the brightest minds in the world. Our Faculty teach students who represent the future of medicine. Our researchers are discovering breakthrough patient treatments. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and subspecialties, and have more than one million patient encounters each year.
 


The Central Business Office has an opportunity available for Quality Analyst. Responsible for monitoring call quality for scheduling and registration calls; provider on-call paging or general information requests; patient accounts customer service calls as needed. This will include listening to calls to monitor telephone etiquette and adherence to approved call scripts, and review of appointment registrations and/or provider pages and/or patient account inquiries for accuracy and completeness. This position requires expert knowledge in the respective scheduling and/or on-call paging and/or patient accounts systems, excellent levels of patient service and telephone etiquette, and ability to provide objective feedback to monitored calls. This position supports the Medical school’s vision, mission, goals and objectives by providing patient-centric access to our world renowned medical care.

Bachelor's Degree and one year of medical experience required. Three years preferred. Computer literate (EPIC scheduling and registration and/or billing and collections application experience a plus). Strong written and oral communication skills and able to work in a team environment and lead/manage others as required by the Manager and Supervisor. Any appropriate combination of relevant education, experience and/or certifications may be considered.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. University of Miami Hospital is the flagship facility of UHealth, which also includes the Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, along with dozens of outpatient facilities. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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